Fenner Precision Polymers Employee Spotlight - Iryna Molchanova
Title: Customer Service Specialist
Degree: Master Degree in International Economics at Kharkiv National V.N. Karazin University (Ukraine) + Master in Management of Social Enterprises at the University of Trento (Italy).
Words and context matter. Ask Iryna Molchanova.
Iryna comes from Eastern Ukraine, just next to the Russian border, thus she is a native Russian speaker, but she also speaks Ukrainian, as well as English and Italian.
The name Iryna is derived from Eirene, an ancient Greek goddess, personification of peace, and it is exactly what reflects her personality. She trusts that all the best comes out of agreements and not out of conflicts.
It’s that same credo which makes Iryna such a good team worker. “I think we have such an amazing team here at MAV. It’s truly one of my favorite things about working here. It’s a just great team. The collaboration makes each of us better and stronger at the work we each do.”
She has worked for MAV more than 8 years in the Sales Department. Her responsibilities include customer care and after-sales assistance covering widely dispersed geographical territories. Customers in the US, Canada, Italy, Germany, Russia, and Eastern Europe all rely on her when it comes to navigating different business, social, and cultural contexts.
It’s no small matter. Anticipating customer needs, dislikes, and sensitivities is essential for providing excellent customer service. Iryna understands this, as well as a huge team effort that tends to deliver the most for customers.