Title: Sr Business Systems Process Analyst
Sara Duttera, a Senior Business Systems Process Analyst for Fenner, lives and breathes the idea of “continuous improvement.” For her it is more than another management mantra de jour. It runs through every part of her life; at work, at home, and at play.
Sara has worked at Fenner for more than 29 years. As a business analyst in IT she works with people from all areas of the business. It is her responsibility to make processes more efficient, primarily through the implementation of new software or functionality. Sometimes that means helping people determine what they need, mapping out requirements for process changes, or running through testing. The beauty in it for Sara is that there is always something new and exciting to discover, that eventually helps the company continually improve.
Not everyone is comfortable with change, but Sara is. She takes a different view. It is the view that ultimately outcomes should be improved for someone as a result. At work, the changes that come with continuous improvement mean a better experience for the company’s clients and their customers. Her IT work also makes it easier for clients to do business with Fenner, thus supporting business retention. But it’s not all about the bottom line.
One of the great things that Sara loves about her job is working with the Outreach Committee. It is an opportunity to work with a great group that focuses on how to help others and how to best use designated company funds to support local communities. It is also a chance to stretch her expertise and provide continuous improvement in quality of life to clients of area non-profit and service organizations.
Community and service are important to Sara, and she feels strongly about volunteering personal talent to make a difference. “While I cannot do everything, I can do something,” Sara likes to say. “Each of us has our part to play in making this world a better place, both now and for future generations.”
Sara recognizes that she may not have the skill nor the desire to run into burning buildings, or speed to a vehicle accident to administer lifesaving first aid. She can, however, deftly manage the paperwork and staff fundraisers for the local volunteer fire company, thus allowing individuals who do possess those skills—that desire—to focus on doing what they do best.
When she is not intentionally making things better, Sara most enjoys digging through her eclectic pile of books, working with her collection of potted herbs and flowers, or just being outdoors—despite her allergies. Spending time with her family also tops her list of fun things to do. But as her kids are now grown, Sara also enjoys working with Girl Scouts as a Troop Leader and volunteering with Junior Achievement.